Question 1

How do I cancel my subscription?

Accepted Answer

On iPhone, open the App Store, tap your profile icon, go to Subscriptions, find the Black Stone Row app, and tap Cancel Subscription. On Android, open the Play Store, tap your profile icon, go to Payments and subscriptions, then Subscriptions, and cancel there. Changes take effect at the end of your billing period.

Question 2

I found a bug. How do I report it?

Accepted Answer

Email support@blackstonerow.com with your device model, iOS or Android version, and a description of what happened. Screenshots or screen recordings help a lot.

Question 3

Is my data stored or shared?

Accepted Answer

We use Supabase for secure data storage and the Anthropic API for AI processing. We do not sell your data or share it with advertisers. See our Privacy Policy for full details.

Question 4

Which apps are available on Android?

Accepted Answer

Onus, Trade Estimate AI, and CarniLedger are live on both the App Store and Google Play. Ghosted is macOS only. Other products are still in build and will ship platforms when they are ready.

Question 5

How do I request a refund?

Accepted Answer

Refunds are handled by the store you purchased from. For Apple, visit reportaproblem.apple.com and sign in with your Apple ID. For Google Play, use the order history in your Play Store account to request a refund.

Question 6

I lost access to my account — what do I do?

Accepted Answer

Email support@blackstonerow.com with your registered email address and the app name. We'll help you recover access as quickly as possible.

We've got you.

Send us a note.